Building Autonomous AI Support Agents for Store Operations

Automation Beyond Simple Rules

Customer support in e-commerce requires structured database lookups. Traditional keywords chatbots fail when customers ask complex queries about shipping delays.

The Agentic Solution

We designed an autonomous AI agent capable of: - Calling tracking APIs dynamically. - Resolving shipping anomalies and querying warehouse inventories. - Safeguarding credentials using host routing.

The Architecture ```text [User Input] -> [LLM Classifier] -> [Tool Caller API] -> [Supabase Inventory] ```